bajibet's Privacy Policy

bajibet is an online entertainment and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") sets out the rules governing the management of all personal information collected through bajibet's website, mobile application, and other related services.

By opening an account or using any service on this platform, you agree to the terms of this Policy. Our Terms and Conditions should be read alongside this Privacy Policy, as both documents together form the complete picture of the relationship between bajibet and the user.

This Policy applies to all users aged 21 and above. Persons under the age of 21 are not permitted to use this platform, and it is not our intention to collect any information from them.

bajibet collects information from users in various ways. The different categories of information collected are listed below:

2.1 Information Provided Directly

When you register an account on bajibet or contact our support team, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket mobile banking number (for transactions)
• Any information voluntarily provided by the user in support-related communications

2.2 Automatically Collected Information

Some information is collected automatically while using the platform, such as:

• IP address and device type
• Browser type and operating system
• Login time and date
• Browsing behaviour on the platform and gaming activity
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and compliance, bajibet may at times collect information through third-party verification services. Those third-party services are governed by their own privacy policies.

bajibet uses collected information only for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Transaction processing: To complete deposit and withdrawal requests.
3. Customer support: To resolve your issues via live chat or email.
4. Security and fraud prevention: To detect and stop suspicious activity.
5. Service improvement: To analyse user experience and further improve the platform.
6. Legal compliance: To comply with applicable laws and regulations.
7. Promotional communications: To send offers and updates based on your consent.

Your information is not used beyond the purposes listed above. Selling information commercially to third parties is against bajibet's policy.

bajibet applies industry-standard technology and practices to keep your personal information secure. Our security framework includes the following:

4.1 Encryption and SSL Protection

All information transmitted on the platform is encrypted using SSL (Secure Socket Layer) technology. This ensures that no third party can read or alter the information during transmission.

4.2 Access Control

Personal information of users can only be accessed by authorised staff for necessary work purposes. All staff are required to operate under strict confidentiality agreements.

4.3 Data Retention Period

Your information is retained for as long as your account remains active or as required to meet legal obligations. Even after an account is closed, some information may be archived for a specified period.

4.4 Security Incidents

In the event of a data breach, affected users will be notified as quickly as possible in accordance with the applicable legal framework, and the necessary steps will be taken to address the situation.

Cookies and similar technologies are used to operate the bajibet platform effectively. A cookie is a small text file stored on your device that helps improve the quality of the service.

5.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform; these cannot be disabled.
• Functional cookies: Used to remember user preferences and settings.
• Analytics cookies: Collect statistics on platform usage to help improve the service.
• Marketing cookies: May be used to display relevant content based on your interests.

5.2 Cookie Control

You can disable cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

bajibet does not sell or rent your personal information to third parties. However, information may be shared with specific parties in the following limited circumstances:

6.1 Service Provider Partners

It may be necessary to work with trusted third-party organisations for payment processing, identity verification, and technology services. These organisations receive only the information needed for a specific task and are required to comply with bajibet's privacy standards.

6.2 Legal Obligations

Where it is necessary to disclose information to authorities to comply with a court order or applicable law, this will be done. In such cases, only the minimum necessary information is disclosed.

6.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant party. In such circumstances, it will be ensured that this Privacy Policy is maintained.

6.4 International Transfers

Your information may be stored or processed on servers outside Bangladesh. In that case, protection of the information is ensured in accordance with the standards of this Policy.

You have specific rights regarding your own personal information, which bajibet respects:

7.1 Right to Access Information

If you wish to know what information we hold about you, please contact our support team. After the necessary identity verification, that information will be provided to you.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can correct or update it. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this right may be limited where there are legal obligations or an active account.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving marketing messages at any time. This can be done by using the unsubscribe link in an email or by notifying the support team.

7.5 Portability

Under applicable law, you may request your information in a structured and readable format.

bajibet believes that betting for entertainment is a responsible activity. To this end, information relating to user behaviour is monitored so that anyone at risk of excessive betting can be assisted in time.

Information collected for this purpose is used solely for the well-being of the user. Detailed information on this can be found on our Responsible Gaming page, which provides guidance on ways to stay safe and how to set limits.

All services on this platform are for adults aged 21 and above only. Information collected for age verification is processed in accordance with all the terms of this Policy.

If changes to this Policy are needed, the updated Policy will be published on the platform. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after changes will be taken as your agreement to the new Policy.

If you have any questions or complaints about this Policy, you can contact our customer support team. bajibet's support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. For support details, you can read our FAQ page, which has answers to common questions.

For written privacy-related complaints, please contact us at the support email: [email protected]

To learn about bajibet's values and a detailed description of its services, read our About Us page.

bajibet processes personal information on the following legal bases:

• Performance of a contract: Processing information to fulfil the service agreement entered into with you.
• Legal obligation: To comply with applicable regulations and laws.
• Legitimate interests: In preventing fraud and ensuring the security of the platform.
• Consent: Based on your consent given for marketing communications and certain cookie use.

You may withdraw from any processing carried out on the basis of consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.